Shipping & Exchange

Shipping Policy:

We strive to provide a seamless shopping experience for all our customers. Our shipping policy is designed to ensure that you receive your products in a timely and efficient manner. Please read the following information to understand how our shipping process works:

  1. Shipping Partners: We partner with reputable logistics companies to ensure that your orders are delivered safely and on time. The choice of shipping partner may vary based on your location and the type of product ordered.
  2. Delivery Time: The estimated delivery time for your order will be provided at the time of checkout. This time frame includes both processing and shipping time. While we make every effort to adhere to these timelines, please note that unforeseen circumstances like natural disasters or public holidays may occasionally cause delays. The standard delivery time is 4-5 working days in metro cities.
  3. Order Tracking: Once your order is shipped, you will receive a tracking number and a link to track your order's progress. You can use this tracking information to monitor the status of your delivery.
  4. Address Information: Please ensure that you provide accurate and complete shipping address details to avoid any delivery issues. We are not responsible for any delays or non-delivery resulting from incorrect or incomplete address information.

Exchange and Returns Policy:

We understand that sometimes you may need to exchange or return a product. We want to make this process as convenient as possible for you. Please refer to the following guidelines for exchanges and returns:

  1. Exchange Eligibility: You can request an exchange if the product you received is damaged, defective, or if you received the wrong item. Exchanges are subject to product availability. If the desired item is not available, we will offer you a refund or a suitable alternative.
  2. Return Eligibility: You can request a return within 7 days of receiving the product, provided the product is unused, unwashed, and in its original packaging with all tags intact. Certain products such as undergarments, swimwear, and personalized items may not be eligible for returns due to hygiene and customization reasons.
  3. Return Process: To initiate a return or exchange, please contact our customer support team through Contact Information. Our team will guide you through the process and provide you with a return authorization if applicable.
  4. Return Shipping: For exchanges and returns due to our error (damaged, defective, or wrong item), we will cover the return shipping costs. For other reasons, the return shipping costs will be borne by the customer.
  5. Refund Process: Once the returned product is received and inspected, we will initiate the refund process. Refunds will be issued through the original payment method used during the purchase. Please allow 7 days for the refund to reflect in your account.

Note: The above policies are subject to change without prior notice. It is recommended to review our policies before making a purchase.

If you have any questions or concerns regarding our shipping and exchange policies, please feel free to contact our customer support team at Customer Support Contact Information.